HELP/FAQ


Q: What the heck happens when if something goes wrong? 
 
A: While this is highly unlikely, first check the other FAQ's below to see if your question is answered.  If you can't find your answer please contact our support Elves by emailing support@CaptureTheMagic.com 

Q: How much does it cost?

A:  We have two plans so you can pick the one that makes the most sense for you.   3 photos are only 9.95, use them all now or come back later!  Or for 29.95 you can create unlimited photos for a full year!  Go crazy and have fun, this is a great option for the passionate photo and Christmas lovers! 

Q:  Why can't I access my account?

A:  Make sure you have the correct email and password you used originally to create your account.  Can't remember your password?  Click on the forgot password link here and you can reset your password.

Q: I cannot upload my photo to your site

A1: If you are using Safari please make sure that your “Pop-Up Blocker” is disabled
A3: If you are using the AOL Explorer web browser, please try another browser, we are not compatible with older AOL Browsers.

Q: I cannot find my photo that I downloaded

A:  Search your computer for all .jpg files, sort them by date and find the one that matches the time you downloaded your photo.  Still can't find it?  Click here to be taken back to your account where you can download or email your photo again! 

Q: Why is my photo that I downloaded so small?

A:  Chances are you used a very low resolution photo.  Use a smart phone or digital camera and save your photos at the higher resolution when given the option.  Give it another try, we are sure it will work this time!!  

Q: Should I use a flash on my camera?

A: Although we have adjustments for different lighting conditions, using a flash may produce a clearer image. There are numerous photography tips in the next section.



General Questions


Q: What size photo should I take for best results?
A: We recommend setting your camera to the highest resolution possible. We accept images upto 10MB in size but photos that are less than 3-4MB are optimal for faster upload times. If you plan on printing your Santa Photo, a minimum of 2100x1500 pixels is recommend for a good 7”x5” photograph.

Q: Should I use a flash on my camera?
A: Although we have adjustments for different lighting conditions, using a flash may produce a clearer image. There are numerous photography tips in the next section.

Q: I am using a Safari browser, when I click on “Upload Photo” nothing happens, am I doing something wrong?
A: At the top left hand corner of your browser click on “Safari” it will give you a drop down box. Uncheck “Block Pop-Up Windows” and try again.

Q: Can I print my photo from your website?
A: While we currently do not offer a print service directly on our website you are downloading the photo you've created upon purchase. Once downloaded you can print your photo at home or at your local store.

Q: My Santa is brighter than the photo I uploaded, how do I make Santa appear darker?
A: By using the brightness control on the left side of the edit page you can decrease the brightness to match your photo

Q: My uploaded photo is not as sharp as the Santa image, how can I make them look similar?
A: By using the blur control on the left side of the edit page you can change the clarity of the Santa image until it matches the uploaded photo

Q: How do I make Santa smaller, he is too big for the photo I uploaded.
A: By using the size control on the left side of the edit page you can increase or decrease the size of Santa until he is the appropriate height and size for your room

Q: I took a picture and want to upload it but cannot find it on my PC, where is it?
A: When you connect your camera it will show up as an additional drive on your PC; click on the drive to locate your photo; if you saved your photo on your hard drive, go to the folder where it was saved and click on it to load

Photography Tips

Tips on capturing photographs of room decorate for the celebration Christmas. This can be challenging in many cases due to the lower lighting levels and the lights of the decorations and Christmas trees themselves.

General

  • We highly recommend that before you take any photographs, take a few minutes to:
    • Sit down and try to plan the photograph you want to take, think where it would be best to see Santa in your room. Make a list of the shots
    • Make sure there is room for a Santa in your scene
    • Clean and tidy up the room where you want to take the photographs in
    • Remove clutter from were Santa might be seen
    • Watch out for columns, walls, objects, plants that may get in the way of your ideal photographs
    • Turn Televisions off
    • Have blinds or curtain closed to avoid flash wash back from the windows
  • Try to fit in as much of the room as possible, so we can fit and see Santa visiting
  • Take more than one photograph
    • Take some quick test photographs and check them out on the camera or on your computer (you may have to experiment to get the right look and feel you’re after
    • Take photographs from several angles , see which one you like the most
    • Take photographs from normal point of view as well as both a higher and lower point of view
    • Use A Tripod

Credit Cards

Q: On your checkout page you are asking for a security code associated with my credit card. What is that?
A: A Security Code is also known as a Card Verification Code (CVC) which is a number that provides extra security to credit and debit card holders in case an unauthorized person obtains your account number. CVCs are one way to make sure someone has the actual credit card in his or her possession. The CVC on American Express cards is four digits, and is located on the front of the card, on the right side. Discover, MasterCard, and Visa use three-digit CVCs, which are listed on the back of the cards. The CVC is the last three digits of the number that appears on your signature bar.

payment methods